Processing Time
Our team works diligently to process orders within 1-2 business days from the date of purchase.
Shipping Time
Shipping times vary depending on your location. Typically, deliveries take between 2-4 business days after processing.
Please note that unforeseen circumstances or external factors might occasionally cause delays in delivery.
Shipping times are as follows:
- Austria: 2-4 working days
- Germany: 2-4 working days
- Netherlands: 3-5 working days
Shipping Fees
Shipping fees are as follows:
- Germany, Austria: €8.90
- Netherlands: €8.90
Free Shipping
Enjoy free shipping on orders totaling €100 or more after discounts and before taxes. This offer is valid for deliveries within the specified regions.
Tracking Orders
Once your order is dispatched, you will receive a tracking number via email to monitor the status of your shipment.
Order Changes and Cancellations
Contact us promptly if you need to make changes or cancel your order. We'll do our best to accommodate your request, but once an order is processed and shipped, changes might not be possible.
Delivery Issues
If you encounter any issues with your delivery, such as late arrivals or damaged packages, please reach out to our customer support team. We'll assist you in resolving the problem promptly.
Contact Us
For any queries or further information regarding shipping, feel free to contact our customer service team at info@collageprints.co
